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      2019人力實訓之如何在遠程培訓中調動大家積極性

      來源:環球網校 發布時間:2019-03-08 14:11:02 點擊量: 分享:

      相關推薦:各省市2019年人力資源管理師考試報名專題

      目前很多大中型企業為了提高培訓效果和降低成本,都采取了遠程培訓(Distance Learning)。然而,有利就有弊,遠程培訓有一個缺點,就是在于培訓學員的上級們很不容易積極參與到培訓中來。

      所有培訓專業人員都知道,上級的參與對于提升培訓效果有著無與倫比的重要性。非同步的遠程教學、網絡教學等技術是很方便,但這類培訓往往使得學員的上級們缺乏參與感,因為他們往往根本不知道員工學到了什么;相反,傳統的集中面授、在崗培訓等方式,卻能夠讓管理者們直接觀察培訓的過程,并且和培訓師以及學員們保持良好的互動。

      創造性地使用你的學習管理系統(LMS)

      在遠程培訓中,有許多方法可以用來解決上級缺乏參與感的問題,不過其中最有效的方式,是充分運用公司的學習管理系統(LMS)。你可以很簡單地在公司的LMS系統上給管理者們制定一些測驗,在學員們接受完整個遠程培訓課程后,讓他們的上級來回答。當然,由于接受培訓的不是管理者本人,這些測驗題不需要涉及具體的課程內容細節,它們應該屬于第三或第四層次的評估(根據菲利普斯的五層次培訓評估體系),詢問的是員工們將培訓所學應用到實際工作的程度,以及對企業實際效益的影響。

      這個過程將迫使管理者們參與到培訓工作中來,并使他們至少在某種程度上為培訓的成功擔起責任。此外,測驗的結果也會永久記錄在系統中,使得管理者得以對培訓的有效性和培訓師的專業性進行追蹤和判斷。在管理者完成測驗之前,整個培訓課程不應該被視為已經完結。

      關于測驗的有效性(效度)

      當然,我們知道有些管理者習慣對所有問題都給出歌功頌德式的答案,而不管他們的下屬參加培訓后是否有所進步。然而,如果培訓學員們實際上在層次二(關于習得的知識或技術)的評估上表現差勁,甚至在一段時間后因為績效太差而被解雇,這就會跟管理者的答案形成明顯的反差,他們將被迫花費心力來解釋反差的由來。基于此,聰明點的管理者都會知道問題的重要性,從而認真地回答。

      下面是一些關于在LMS系統上制定此類測驗的指導建議:

      1. 把它設定為一項測驗,而不是調查或評估。這將使得LMS系統可以自動檢測和比對答案,而不需要你手動檢測。

      2. 給每一題加入“不適用/不可行”(not applicable)這個選項。除了詢問管理者關于學員是否能把學習內容應用到工作情境中外,還應該加上“不適用/不可行”選項。

      3. 在測驗中加入一些不計入總分的主觀評價題。這種方式使得管理者們能針對學員的行為作出額外的判斷和評價,也有助于發掘、評估進一步的培訓需求。

      4. 記得要有一些開放式的評論和建議題。這使得管理者們有機會對整個培訓過程提出額外的建議和看法。

      在測驗結束后,培訓部門應該和學員的上級們一起檢討測驗的結果。這有助于確保管理者們認真作答,同時檢討過程也是很好的互動和反饋環節,使得管理者們可以提出自己對于培訓過程和培訓有效性的看法。

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